FAQ & Site Info

In case of return or exchange of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale)

Please ensure that the address is correct prior to placing an order. If any package is refused upon delivery, is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the buyer is responsible for paying the subsequent reshipment fees.

Please note, shipping time may vary depending on your location and customs processing, so I can’t guarantee that items will be received by a certain date - it's out of your control. The transit time will also be affected by any busy season (e.g. Christmas) or your local holidays. CHRISTMAS LEAD TIMES MAY INCREASE BY AN ADDITIONAL NEAR ONE WEEK.

If your items didn't arrive within 45 days, contact me and I will log an investigation through Poland Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I do not work with custom and personalized orders.